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- Shipping policy: No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold for orders over $50.00. Additionally, we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
- Delivery Time: It takes about 10-30 working days
- Customs fees: You are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
- Payment method: All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world.
- Return, refund and cancellation: If the product you received is wrong or defective, please contact us at contact @dbz-shop.com as soon as possible. Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
- Time frame to report problems: You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
BENEFITS WHEN BUYING PRODUCTS FROM OUR STORE
- Affordable price for all anime’s fans: We are more affordable than other brand. Additionally, we often hold amazing sales – crazy sales during the year such as: Halloween, Christmas, Thanksgiving, Black Friday,… When customers buy from us, they will buy at the lowest price.
- Secure Checkout: Pay with the most secure payment method – Paypal. It will give customers a simplified and secure checkout experience.
- Always protected from click to delivery: Tracking number provided for all parcels, full refund if product is not received.
- Customer support service 24/24: We’re Here to Help. Contact us at anytime for a smooth shopping experience.
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