Shipping policy:Â No matter where you live, we ship our products all over the world and you can enjoy free shipping on all items sold for orders over $50.00. Additionally, we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
Delivery Time:Â It takes about 10-30 working days
Customs fees: You are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.
Payment method: All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world.
Return, refund and cancellation: If the product you received is wrong or defective, please contact us at contact @dbz-shop.com as soon as possible. Cancellation of an order is possible as long as the order hasnât been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Time frame to report problems:Â You must report any problem related to your order before 60 days after your order has been shipped. If a claim is not submitted within the pre-required time, unfortunately, thereâs nothing we can do to help you.
BENEFITS WHEN BUYING PRODUCTS FROM OUR STORE
Affordable price for all animeâs fans: We are more affordable than other brand. Additionally, we often hold amazing sales â crazy sales during the year such as: Halloween, Christmas, Thanksgiving, Black Friday,⊠When customers buy from us, they will buy at the lowest price.
Secure Checkout:Â Pay with the most secure payment method â Paypal. It will give customers a simplified and secure checkout experience.
Always protected from click to delivery: Tracking number provided for all parcels, full refund if product is not received.
Customer support service 24/24: Weâre Here to Help. Contact us at anytime for a smooth shopping experience.
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PayPal is the safest way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.
Paypal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPalâs website.
2) You can sign in to your PayPal account, or you can create a new one if you havenât got one.
3) You can use the PayPal as you want according to the on-screen instructions.
Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.
The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you donât need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
HOW DO YOU SHIP PACKAGES?
Packages from our warehouse in Hong Kong / Singapour will be shipped by ePacket, EMS, DHL, or FedEx depending on the weight and size of the product, and customer choice. Packages shipped from our US warehouse are shipped through USPS.
 DO YOU OFFER FREE WORLDWIDE SHIPPING?
Yes. We provide free worldwide shipping. Wherever you are, we will ship your order for free to you!
 WHAT ABOUT CUSTOMS?
In most cases, they donât apply because the total cost of the order will be small. Itâs up to you to find out if you have to pay it or not. Unless you have a large order you should be ok but please double-check with your local customs.
Please note that import duties, taxes, and charges (When applicable) are not included in the item price or shipping charges. These charges are the buyerâs responsibility. We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
 HOW LONG DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates (Max delivery time â 30 business days):
Location
*Estimated Shipping Time
United States
10-20 Business days
Australia, Canada, France, Japan, New Zealand, South Korea, United Kingdom
10-25 Business days
Europe
15-30 Business days
Brazil, Mexico, Central America, South America, Asia, Africa
20-40 Business days
*This doesnât include our 2-7 days processing time.
 DO YOU PROVIDE TRACKING INFORMATION?
Yes, you will receive an email once your order shipped that contains your tracking information.
If you havenât received tracking info within 5 days, please contact us at contact@onepunchman.store
 MY TRACKING SAYS âNO INFORMATION AVAILABLE AT THE MOMENTâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at contact@onepunchman.store
 WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if youâve specified combined shipping.
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